OUR PRIVACY POLICY

Last updated: 24th April 2026

This Privacy Policy explains how Norfolk Collectables (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website: https://norfolk-collectables.co.uk/

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Norfolk Collectables
Sutton,
Stalham.
NR12 9RP

Email: norfolkcollectables@outlook.com

2. What Personal Data We Collect

We may collect and process the following data:

Information you provide directly:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account login details (if you create an account)
  • Messages sent via contact forms

Transaction data:

  • Purchase details
  • Order history

Payment data:

  • Payments are processed securely by third parties including Stripe and PayPal
  • We do not store full card details

Technical data:

  • IP address
  • Browser type and device
  • Website usage data (via cookies and tracking tools)

Third-party platform data:

  • If products are sold via eBay and synced to our website, limited order/status data may be processed

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders
  • Manage your account
  • Respond to enquiries
  • Provide customer support
  • Sync product availability with third-party platforms (e.g. eBay)
  • Deliver marketing and advertising (where permitted)
  • Improve our website and services

4. Legal Bases for Processing

We rely on the following lawful bases:

  • Contract: to fulfil orders and manage accounts
  • Legitimate interests: to operate and improve our business
  • Consent: for marketing and certain cookies
  • Legal obligation: for tax and accounting requirements

5. Marketing and Advertising

We may use your data to show relevant adverts via platforms such as Facebook (Meta).

This may involve:

  • Tracking pixels (e.g. Facebook Pixel)
  • Custom audience targeting
  • Conversion tracking

You can control how your data is used for advertising via your social media account settings or cookie preferences on our website.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyse traffic
  • Personalise content and ads

These may include third-party cookies from:

  • Stripe
  • PayPal
  • Facebook (Meta)

You can manage cookies through your browser settings.
(You should also maintain a separate Cookie Policy and cookie consent banner.)

7. Sharing Your Data

We may share your data with:

  • Payment processors (Stripe, PayPal)
  • Delivery and courier companies
  • Website hosting providers
  • Marketing and analytics providers (e.g. Facebook/Meta)
  • eCommerce platforms (eBay integration)
  • Professional advisers (accountants, legal)

We do not sell your personal data.

8. International Transfers

As we sell internationally, your data may be transferred outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK-approved standard contractual clauses
  • Transfers to countries deemed adequate by UK authorities

9. Data Retention

We retain personal data only as long as necessary:

  • Orders and financial records: up to 6 years
  • Account data: until account deletion
  • Marketing data: until consent is withdrawn
  • Enquiries: typically up to 12 months

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

11. Data Security

We implement appropriate security measures to protect your personal data, including encryption, secure servers, and access controls.

12. Third-Party Links

Our website may contain links to third-party websites (including eBay listings). We are not responsible for their privacy policies or practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

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